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Regalo de Dios

Terra Market

Refund Policy

Our Promise

Every box should arrive fresh and complete. If it does not, we will make it right with a replacement or a refund — no return shipping required for perishable goods.

Fresh Produce and Perishables

Please check your order on arrival. If any fresh item is damaged, spoiled, or missing, email orders@terramarket.com within 48 hours of delivery with your order number and a photo. We will refund those items in full or include a replacement with your next delivery, whichever you prefer. For food safety reasons we do not accept the physical return of perishable goods — please dispose of or compost the affected item.

Pantry Goods

Unopened, undamaged pantry items may be returned within 14 days of delivery for a full refund of the item price. Contact us first for a return authorization. Return shipping is at your cost unless the item arrived damaged or was sent in error. Opened pantry items can only be refunded if the product is faulty.

Items We Cannot Refund

• Perishable items reported more than 48 hours after delivery • Items left outdoors after a delivery made according to your instructions • Gift cards and delivery charges on completed deliveries • Natural variation in size, shape, or color, which is normal for organic produce

Order Changes and Cancellations

You can change or cancel an order free of charge until it has been packed — up to 2:00 PM PT on the business day before your delivery. After packing begins we cannot cancel a perishable order, but you are still covered by the quality promise above.

How Refunds Are Issued

Approved refunds are returned to your original payment method within 5–10 business days of approval, depending on your bank. We will email you when the refund is sent. Store credit is available instead of a refund if you prefer.

Contact

Terra Market Customer Care orders@terramarket.com · 123-456-7890 500 Terry Francine Street, San Francisco, CA 94158